Refund & Return Policy

Effective Date: [25/03/2026]

At Classic Medico Pharmacy & Mini Mart, customer satisfaction and safety are our top priorities. Due to the sensitive nature of healthcare and wellness products, our return and refund policy is carefully designed to maintain strict hygiene and safety standards.

Please read this policy carefully before making a purchase.

1. Return Policy

1.1 Non-Returnable Products

For safety and hygiene reasons, the following items cannot be returned:

  • Medicines (Prescription & Non-Prescription)
  • Healthcare supplements
  • Personal care products
  • Opened or used items
  • Products with tampered packaging
  • Temperature-sensitive items

This policy ensures the safety and well-being of all our customers.

1.2 Eligible Returns

Returns are accepted only if:

  • You received a wrong product
  • You received a damaged product
  • The product was expired at the time of delivery
  • The product is missing from your order

📌 You must notify us within 48 hours of delivery with clear photos and order details.

2. Return Process

To request a return:

  • Email us at supportclassicmedico@gmail.com (update if needed)
  • Mention your Order ID
  • Attach clear photos of the product and packaging
  • Describe the issue clearly

Our team will review your request and respond within 2–3 business days.

If approved, we will arrange a pickup (if applicable) or guide you with the next steps.

3. Refund Policy

3.1 Refund Eligibility

Refunds will be processed only after:

  • Verification of the issue
  • Confirmation of returned product (if required)

3.2 Refund Method

Refunds will be issued to the original payment method:

  • UPI
  • Debit/Credit Card
  • Net Banking
  • Wallet (if applicable)

⏳ Refund processing may take 5–7 business days after approval.

4. Cancellation Policy

  • Orders can be cancelled only before dispatch
  • Once the order is shipped, cancellation is not possible
  • Refunds for cancelled orders will be processed within 5–7 business days

5. Our Rights

Classic Medico Pharmacy & Mini Mart reserves the right to:

  • Reject return requests if conditions are not met
  • Cancel suspicious or fraudulent orders
  • Modify this policy at any time without prior notice

6. Contact Us

For any return or refund-related queries, please contact:

Classic Medico Pharmacy & Mini Mart
📧 Email: supportclassicmedico@gmail.com
🌐 Website: www.classicmedicopharmacy.com